Shipping policy

Questions or Shipping Assistance

If you have questions about shipping or need assistance with an order, please contact ekuBOX.

Order Processing

Most orders are processed within 1-3 business days after being placed. Orders are processed Monday through Friday, excluding federal holidays and our annual closure described below. Processing time is the time required to prepare an order for shipment and does not include carrier transit time.

Order Cancellations and Changes

Because orders begin processing quickly, we can accommodate a cancellation or modification request only if the order has not yet been prepared for shipping. Please contact us as soon as possible. We cannot guarantee that a request can be accommodated.

Annual Closure

ekuBOX is closed annually from December 23 through January 3. Regular order processing resumes on the next business day on or after January 4. Orders placed shortly before or during the closure may require additional processing time.

Standard Shipping Within the Contiguous United States

Standard shipping is $15 for each gift box or package shipped within the 48 contiguous United States. The charge applies to every gift box or package in an order, regardless of whether the packages are sent to the same address or different addresses.

For example, an order containing three gift boxes is charged standard shipping for three packages. Oversized or specially configured gift boxes may have a higher shipping charge, which is displayed at checkout before the order is submitted.

Alaska and Hawaii

Shipping to Alaska and Hawaii is available. The applicable shipping charge is calculated and displayed at checkout before the order is submitted.

Locations We Do Not Serve

ekuBOX does not currently ship to Puerto Rico, other United States territories or international destinations. Orders submitted for an unsupported destination may be cancelled and refunded.

Estimated Delivery

Delivery estimates begin after an order ships and are not guaranteed unless the selected carrier service expressly provides a delivery guarantee. Weather, carrier volume, mechanical problems, incorrect addresses and other circumstances outside our reasonable control may delay delivery. Tracking information is emailed after shipment.

Expedited Shipping

Expedited shipping may be available at checkout for an additional charge. Expedited service changes carrier transit time; it does not necessarily shorten the 1-3 business-day processing period. Contact us before ordering if delivery by a particular date is essential.

Optional Route Package Protection

Route Package Protection may be purchased at checkout for eligible orders. Route coverage is optional and is governed by Route's terms, conditions and claim procedures. The cost is displayed before checkout is completed.

Delivery Problems

Package Lost in Transit

If tracking indicates that a package may be lost, contact ekuBOX. We will assist with the carrier investigation and submit or support a carrier claim when appropriate. If Route was purchased, the customer may also be directed to Route's claim process.

When Route was not purchased, ekuBOX does not automatically issue a refund or replacement before the carrier completes its investigation. If the carrier approves and pays a loss claim, ekuBOX will provide the customer with the approved recovery through a replacement or refund, as appropriate. Carrier claims remain subject to the carrier's investigation, documentation requirements and decision.

Package Marked Delivered but Not Received

If tracking shows delivery but the package cannot be located, check the delivery area; ask household members, building personnel or the recipient; and contact the carrier. Then contact ekuBOX promptly. We will assist with available carrier procedures. A delivered scan does not guarantee that a carrier or Route claim will be approved.

Incorrect or Incomplete Address

The purchaser is responsible for providing a complete and accurate delivery address. Contact us immediately after discovering an error. We can change an address only if the order has not shipped. Address-correction charges imposed by the carrier due to customer-supplied information may be charged to the purchaser.

Returned, Refused or Undeliverable Packages

When a shipment is returned because the purchaser or recipient supplied an incorrect or incomplete address, refused delivery, failed to claim the package or otherwise caused the delivery failure, the purchaser is responsible for a $15 repacking fee, a $25 carrier return-to-sender charge and the new shipping charge required for reshipment. These charges do not apply when ekuBOX caused the addressing or fulfillment error.

We will make reasonable efforts to contact the purchaser using the order information and will hold returned, nonperishable merchandise for a reasonable period stated in our notice. Perishable, temperature-sensitive or time-sensitive contents may be discarded when reasonably necessary for safety or quality. After reasonable notice and expiration of the stated response period, remaining unclaimed merchandise may be donated or disposed of. Refund eligibility, if any, is governed by the Returns, Refunds & Exchanges Policy.

Damaged or Incorrect Merchandise

Requirements for damaged, defective, missing or incorrect merchandise are provided in our Returns, Refunds & Exchanges Policy.

Digital Accessibility Assistance

If you have difficulty accessing this policy or need it in an alternative format, contact us by phone or email. Additional information is available in our Accessibility Statement.

Policy Dates

Effective Date: September 6, 2026

Last Updated: September 6, 2026

This Shipping Policy is incorporated into our Terms of Use.