Absolutely not! Each box is lovingly made to order. We take
great pride in creating each gift box. Our attention to detail is unsurpassed.
From the placement of the items and hand-tied ribbon to the handwritten note with your personal message – we pay attention to details. Nothing is made up ahead of time.
We will handwrite your personal message.
Choose a notecard for your message from our selection.
Go to the Message section above the checkout button on the product page and write in your personal message.
The note card will be placed in an envelope sealed with a handmade ekuBOX wax seal.
If you do not include a personal message, we will include a note card of our choice and the message will read To: (name of the recipient) From: (name of the sender).
If you are sending this gift to yourself, we will not include a gift card unless you request one. You are welcome to choose a blank note card. Just let us know in the message section or in the note section your card choice and that you would like it left blank.
We assume all orders are gifts. We never include a receipt. You as the buyer will receive an email confirmation which serves as your receipt.
Sure. We can semi-customize a gift box by adding a few extra
items or switch out items in a gift box you choose from our website. The price may change depending on the items you add or switch out and the size of the gift box.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the shopping cart. At this point if you have multiple gifts and want to send them to different addresses you can click the box in the upper left-hand corner and split them off while leaving a different message and address for each gift. Once you are finished, please agree to our terms and conditions, and click the checkout button. This will take you to the checkout page. Once there add your
information. Add the recipient's address if you are purchasing one gift or shipping everything to one address.
If you do not add their address, the gift will be shipped to you. Then
select payment method for the gift boxes.
If you have any instructions for us, please add that to the message box before checking out.
Our support team is always happy
to guide you at any step! Feel free to call us at 1-248-865-7789.
You can place a large order on our website and add all the
relevant shipping and message information; however, you are welcome to call us with your order. We will have you email us the order and addresses and message for each the gift boxes. We will email you an invoice that can be paid online. Once paid, we’ll take care of the rest. Our phone number is 1-248-865-7789.
No worries!! We’ve got you covered. We will send you a notification with the tracking number when your gift ships. You can follow the shipment with your tracking number. We will notify you when your gift arrives via automatic email via our system. If by chance you have not received your tracking number, please check your spam folder for our email. If you have any questions, email us at email@example.com or call us at 1-248-865-7789.
You can select your preferred payment method at checkout. We accept secure payments via Credit cards, Debit Cards & PayPal. We also have
the option of afterpay, which will let you pay in installments.
Unfortunately, once your order is placed it cannot be cancelled.
We do not accept returns or issue refunds. All sales are final. In the unlikely event that your gift arrives in less than perfect condition, please contact us within 48 hours of its arrival. No worries! Call us at 1-248-865-7789 so we can take care of the issue.
We do our best to insure we do not add items that will melt in hot weather. We typically switch out chocolate for something equally as wonderful
and of the same value or greater than the substituted item. However despite our best efforts, in the hot summer months even candies and other products can melt. That unfortunately is beyond our control and we cannot issue refunds for items that melt or are not perfect because of heat exposure after shipment. If you request chocolate and/or candies during the warm months or we are shipping to a warm location, please note we cannot guarantee the quality of these
items upon delivery. We do not issue refunds because of melting.
We do our best to insure we do not add items that will melt in hot weather, that of course includes chocolate. We typically switch out chocolate for something equally as wonderful
and of the same value or greater than the substituted item. However despite our best efforts, in the hot summer months even candies and other products can melt. That unfortunately is beyond our control and we cannot issue refunds for items that melt or are not perfect because of heat exposure after shipment. If you request chocolate and/or candies during the warm months or if they are featured in a gift box you chose please note we cannot guarantee the quality of these
items upon delivery. We do not issue refunds because of melting.
We make every effort to make sure our boxes are packed with care and nothing ever comes broken. If in the unusual occurrence that something
is broken, please contact us. We will make it right! 1-248-865-7789.
Because of supply chain issues, on occasion it is necessary to substitute an item. We reserve the right to make last minute substitutions if we are out of stock of an item. We will always substitute an item that works perfectly with the theme of your gift. We also make sure that item is of equal or greater value than the substituted item.
Orders over $100.00 ship free with standard ground service within the US 48 contiguous states. Hawaii and Alaska shipments have additional
charges. This is per delivery address. The $100.00 purchase is calculated after taxes, coupons, vouchers, and any sale amount that has been deducted.
Orders under $100.00 will be charged for shipping. The cost will depend on your chosen gift box selection, delivery method and location. The cost will be displayed at checkout.
Generally, with the exception of the busy holiday season, most orders placed before 12:00 pm EDT will ship within 1- 3 business days after the order is placed.
No problem! If you would like
to schedule your gift delivery for a later date, please use our date picker
located above the "add to cart" button on the product page. Please note we will do our best to have your gift delivered as close to your desired date as possible. We try to schedule the delivery a day before or on the day of your delivery date request. We do that as a buffer just in case there is a delay. Once your package leaves our warehouse and is in the hands of the shipping carrier it is out of our control. Delays may happen for a variety of reasons on the shipper's side and unfortunately, because it is out of our control, we cannot offer refunds for a delayed/late package delivery. If there is a significant delay, which is rare, we are here to help resolve the issue. No worries!! Please keep in mind, your order is in queue with other orders,
therefore, during holidays there may be delays.
Yes. Choose the gift, pick your card, add your message and add the gift to your cart. Repeat until you have chosen all your gifts. Once all the gifts are in your cart, check the box in the upper left hand-corner that says shipping to multiple addresses. That will split all the boxes so you can
add an address to each box you have chosen.
If you have over 12 different addresses and would like us to
help you with your order – contact us. We’ll have you provide us with your gift box choices, messages, and addresses via email. We’ll send you an invoice and once paid, that’s it. We’ll take it from there.
If your order has not shipped yet – absolutely! If your order has shipped, then unfortunately we cannot change the shipping address.
Once you receive your tracking number your package is now in
possession of the shipper. In general shipping is as follows:
East Coast – 2 to 3 Business Days
Southeast - 3 to 4 Business Days
Midwest – 2 to 3 Business Days
Michigan – 1 - 2 Business Day
Central – 3 to 4 Business Days
West Coast – 4 to 5 Business Days
These are estimates for ground shipping. We ship via UPS. Shipping
times will vary. Your shipment may arrive sooner or later. Once your package is in the possession of our shipping carrier we no longer have control of the package. The shipping information is available and can be tracked via your UPS tracking code.
Yes. We offer 2nd Business Day or Next Business Day shipping. Please contact us for a quote. Call us at 248-865-7789.
Expedited shipping will only be delivered on business days - Monday - Friday. Orders for 2nd Business Day or
Next Business Day placed after 12:00 PM EST will be shipped the following business day.
No. We do not ship to PO Boxes.
In the event of uncontrollable events shipments may be delayed. We apologize for any delays that may have occurred. We do everything on our side to get your order out asap! However, once it leaves our warehouse the care of your package is in the hands of our shipping carrier and out of our control. Even expedited deliveries may experience delays. We are not responsible for carrier delays or lost or stolen items. Unfortunately, we cannot issue refunds for late or delayed packages.
In the event of uncontrollable events shipments may be delayed. We apologize for any delays that may have occurred. We do everything on our side to get your order out asap! However, once it leaves our warehouse the care of your package is in the hands of our shipping carrier and out of our control. Deliveries may experience delays. We are not responsible for carrier delays or lost or stolen items. Unfortunately, we cannot issue refunds for a delay.
We triple check the address before shipping, but we are human,
and a mistake is very unlikely but possible. If it’s our fault – we’ll make it right!
If however you entered the wrong address into our system, the
package will be sent back to us. We will not call it back; we will wait until
it is returned to us. A UPS call-back is $25+ our cost. Once it is returned to us we will contact you for the correct address. We will repack it and re-send it. There is a repacking charge of $15.00 and a shipping charge that will be determined by the package size, weight, and destination. Once we contact you, we will email you an invoice you can pay online. We will wait for 7 days for payment. If we do not hear from you or if payment is not made after the 7 day waiting period, the package then becomes the property of ekuBOX.
If for whatever reason your package is returned to us we will notify you. This can happen if we are given the wrong address, or if the package was not accepted by the receiver etc... If you provide us with a valid updated shipping address we will repackage your gift and send it out - just
like new. There is a repacking fee of $15.00 and the cost of shipping the gift. We will email you an invoice that can be paid online. Once paid, we will
repack your gift and ship it out again. The shipping charge will be determined by the package size, weight, and destination. Once we contact you, we wait for 7 days after informing you of the issue. If we do not hear from you, or if the invoice is not paid, the package then becomes the property of ekuBOX.
We do not request a signature. Gifts over $500 automatically require a signature per UPS requirements. There may be situations where the UPS driver may require a signature even though we did not request it. Unfortunately, we have no control over that. UPS leaves those decisions up to the driver.
At the driver's discretion a package may not be left. In this case a call tag will be left with instructions on how to retrieve their package. Packages usually go to a local UPS access center where the recipient can pick it up. If it is not retrieved by the recipient after a certain period of time the package will be returned to us. Unfortunately, that is something we cannot control.
We do not require a signature for our deliveries. It is up to the UPS driver whether or not to leave the package. If your recipient was not home to accept the package after multiple attempts, UPS will leave a notice for an access point pick up option. If it is not retrieved after a certain period of time the package will then be returned to ekuBOX.
Feel free to call us. We are here to contact UPS and help resolve the issue. If the package is returned because your recipient was not there to accept the package and it is returned to us, we will contact you for a correct address. We will carefully repack your gift and send it out again. There is a repacking charge of $15.00 and a shipping charge that will be determined by the package size, weight, and destination. Once we contact you, we wait for 7 days, if
however, we do not hear from you, the package then becomes the property of ekuBOX. When you contact us, we will invoice you for the charges, once your invoice is paid we will ship the package. If the invoice is not paid within 7 days, the contents becomes the property of ekuBOX.
First - please ask your recipient to look around for the package and perhaps inquire to see if anyone may have picked it up. Generally, the package is there and they missed it. Believe it or not, it happens often. Please have them take a really good look around. Front door, back door, garage door
etc... If they do not find it, give it an extra day just to be sure the package
doesn't show up. If it indeed has not been delivered, please contact us and we will place a tracer on the package to see what we can find out. The carrier will contact the UPS driver and the recipient to confirm they did not receive the package and then they a claim can be made. We are here to help with that process.
Always! We are here to assist you in any way we can. Don’t hesitate to call us. Office hours are Monday thru Friday 10:00 to 6:00 pm EDT. 1-248-865-7789