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Frequently Asked Questions
Absolutely. We believe the best gifts come from the heart. During checkout, you will have the opportunity to select a beautiful greeting card and compose your message.
To ensure your gift feels truly personal, every message is handwritten by our team
Yes, we are happy to help you time your surprise! During the checkout process, simply leave us a note in the "Special Instructions" or "Gift Message" field with your desired delivery date.
To account for potential carrier delays and ensure your gift never arrives late, we typically aim for your package to arrive one business day prior to your requested date. While we make every effort to hit your target date exactly, this "safety day" ensures your recipient isn't left empty-handed on their special occasion.
We only ship within the United States at this time.
Processing Timeline
- Warehouse Operations: Our fulfillment center in Michigan operates Monday through Friday, 10 AM – 5 PM (ET).
- Daily Cut-off: The daily shipping cut-off time is 12:00 noon ET.
- Dispatch Time: Orders are typically processed and dispatched within 1–3 business days after payment.
- Peak Season: During November and December, processing times may be longer due to high volume
Estimated Transit Times (Standard Shipping)
- Midwest: 1–2 business days
- East Coast: 2–3 business days
- South: 3–4 business days
- West Coast: 4–5 business days
- Note: These are estimates only and are not guaranteed by ekuBOX or the carrier.
No. We never include pricing or invoices in any of our shipments.