At ekuBOX, we believe that the best gifts are the ones that tell a story. Whether you need help selecting the perfect curated box, want to discuss a large corporate order, or need an update on a delivery, our team in Southfield, Michigan, is here to make the process effortless and joyful.

1. Ways to Reach Us

By Phone (Concierge & Gifting Advice)

For immediate assistance, custom gift advice, or to place an order over the phone:

Phone: 1-248-865-7789

Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Accessibility Support: ekuBOX strives to make our website content accessible and user-friendly for all visitors. If you encounter any difficulty navigating our site, or require our policies in an alternative format (such as large print or oral description), please call us. Our team is available to assist you with product descriptions, navigating our collections, or manually processing your order.

By Email

For general inquiries, corporate gifting, or tracking questions:

Email: hello@ekubox.com

Response Time: We strive to respond to all inquiries within 24–48 hours. This is the official channel for providing Notice and Opportunity to Cure regarding any technical or accessibility barriers so that we may review and address them in accordance with our Accessibility Statement.

By Mail

ekuBOX

29476 Northwestern Hwy, Suite 596

Southfield, Michigan 48034

2. Send Us a Message

Please use the form below for any questions or concerns. If you are inquiring about a specific gift order, please include your Order Number so we can assist you faster.

3. Our Commitment to Accessibility

ekuBOX strives to provide a website experience that is accessible to the broadest possible audience. Our accessibility practices are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which serve as a widely recognized framework for improving digital accessibility.

If you encounter difficulty accessing any part of our website, or if you require assistance with product information, policies, or placing an order, our team is available to help via phone or email.

Additional information about our accessibility practices can be found in our Accessibility Statement.

If you encounter an accessibility barrier while using our website, we encourage you to contact us so that we may review the issue and work toward an appropriate resolution.