Privacy policy
Overview
This Privacy Policy explains how EKU LLC, operating the ekuBOX brand, collects, uses, discloses and retains personal information when you visit ekubox.com, communicate with us, place or receive an order, subscribe to marketing or otherwise interact with ekuBOX.
Personal Information We Collect
Information You Provide
We may collect contact and account information; billing and shipping information; order and transaction details; recipient names, addresses and gift messages; customer-service communications; reviews and other submitted content; email-marketing preferences; and information supplied for corporate or custom-gifting inquiries.
Information Collected Automatically
We and our service providers may collect device and browser information, IP address, identifiers, website activity, referring pages, approximate location derived from IP address, shopping-cart activity and cookie or similar-technology data.
Information From Other Sources
We may receive information from Shopify and other providers that support payments, delivery, analytics, advertising, fraud prevention, reviews, customer communications and package protection.
How We Use Personal Information
Process, fulfill, ship and support orders and gift deliveries.
Communicate about purchases, inquiries, claims and customer service.
Provide and improve the website, products and services.
Detect fraud, abuse, security incidents and technical problems.
Send email marketing when permitted and honor unsubscribe requests.
Measure website use and marketing performance.
Comply with legal obligations and enforce applicable terms.
Gift Recipients
Purchasers may provide personal information about gift recipients. Purchasers represent that they are authorized to provide this information for delivery and related communications. We use recipient information primarily to fulfill the gift, provide delivery support, prevent fraud and comply with law. We do not enroll a recipient in email marketing solely because the recipient received a gift.
How We Disclose Personal Information
We may disclose personal information to vendors and service providers performing functions for us, such as Shopify, payment processors, carriers, Route, Loox, Omnisend, hosting and security providers, professional advisers and analytics or advertising partners. We may also disclose information in a business transaction, with your direction or consent, or when reasonably necessary to comply with law, protect rights and prevent harm.
Analytics, Advertising and Social Platforms
Subject to our cookie controls and applicable law, we may use Google Analytics and services offered by Meta, Pinterest and LinkedIn to measure traffic, understand campaign performance or deliver relevant advertising. These providers may process information under their own privacy policies.
Cookies and Similar Technologies
We use cookies and similar technologies for essential website functions, preferences, measurement and, where enabled, advertising. Where required, nonessential technologies are used only after the appropriate consent. You may use the site's cookie-preference tool and browser controls to manage choices. Blocking some cookies may affect website functionality.
Email Marketing
If you subscribe to email marketing, we may send product, gifting and promotional communications. You can unsubscribe through the link in any marketing email. Transactional and service communications may continue when necessary for an order or request.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution and legal compliance. Retention periods vary according to the type of information, our relationship with the individual, legal requirements and operational need. We delete or de-identify information when it is no longer reasonably necessary, subject to lawful exceptions.
Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No transmission or storage method is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights to request access, correction or deletion; obtain a copy; limit or object to certain processing; withdraw consent; or appeal a decision. These rights may be subject to exceptions and verification. To submit a request, email hello@ekubox.com or call 1-248-865-7789. We may request information reasonably necessary to verify identity and authority.
Do Not Sell or Share Requests
Where applicable law treats certain advertising disclosures as a 'sale,' 'sharing' or targeted advertising, use the website's privacy choices or contact us to submit an opt-out request. The available mechanism must match the advertising technologies actually enabled on the site.
Children's Privacy
The website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Contact us if you believe a child has provided personal information without appropriate authorization.
External Links
Third-party websites and services have their own privacy practices. Review their policies before providing information to them.
Changes to This Policy
We may update this Policy to reflect operational, legal or regulatory changes. We will post the revised Policy and update the effective or last-updated date. Additional notice will be provided when required by law.
Contact Us
EKU LLC operates the ekuBOX brand.
29476 Northwestern Hwy, Suite 596
Southfield, MI 48034
United States
Phone: 1-248-865-7789
Email: hello@ekubox.com
Digital Accessibility Assistance
If you need help accessing this Policy or want it in an alternative format, contact us. See our Accessibility Statement.
Policy Dates
Effective Date: September 6, 2026
Last Updated: September 6, 2026
This Privacy Policy is incorporated into our Terms of Use.