Last Updated: March 2, 2026

At ekuBOX, we believe the joy of gifting should be available to everyone. We are committed to digital inclusion and strive to provide a website that is accessible to the widest possible audience, regardless of technology or ability.

1. Our Commitment and Standards

ekuBOX is dedicated to providing a positive customer experience for all. We recognize that accessibility is an ongoing process, and we are actively working to improve the user experience for our community.

Our Technical Goal

Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our primary standard. As a boutique small business, we make continuous, good-faith efforts to identify and address digital barriers as our resources allow.

Compatibility

Our Site is designed to be compatible with modern web browsers and the most recent versions of major assistive technologies (such as JAWS, NVDA, and VoiceOver). Please note that we cannot guarantee full compatibility with outdated software or legacy hardware.

2. Areas of Active Improvement

To ensure a seamless experience, we focus our ongoing efforts on the following key areas:

• Navigation: Enhancing keyboard-only functionality and logical site flow.
• Visual Content: Adding descriptive alternative text (Alt-Text) to product imagery.
• Structure: Utilizing proper Heading Hierarchies (H2, H3) to assist screen reader users.
• Legibility: Monitoring color contrast and font sizes for maximum readability.

Please note: ekuBOX is a dynamic e-commerce environment. While we strive for high standards, we do not represent that every page is fully compliant at all times.

3. Third-Party Content Disclaimer

Our Site utilizes third-party integrations (such as Shopify's checkout, payment processors, and social media feeds). ekuBOX does not control these platforms and cannot guarantee their full accessibility, though we prioritize partners who value inclusive design.

4. Accessibility Assistance & "Reasonable Alternative"

If you are using a screen reader or other assistive technology and encounter any difficulty navigating our Site, or if you simply prefer to order via phone, we provide a Full-Service Gifting Concierge.

Contact Our Concierge

• Phone: 1-248-865-7789 (Mon–Fri, 9 AM – 5 PM EST)
• Email: hello@ekubox.com
• Alternative Formats: We are happy to provide any of our policies or product descriptions in alternative formats (such as large print or via oral description) upon request.

Legal Acknowledgment: By using this Site, you acknowledge and agree that our provided phone and email support constitute a reasonable alternative means of access to our products, services, and policies.

5. Notice and Opportunity to Cure

We welcome your feedback on how we can improve. If you encounter a specific accessibility barrier, please provide us with a description of the issue.

Requirement for Legal Claims: Prior to initiating any formal legal claim regarding website accessibility, you agree to provide ekuBOX with specific notice of the barrier and a reasonable opportunity (no less than 30 days) to remediate the issue through our official contact channels listed above.