Last Updated: May 29, 2026

At ekuBOX, we believe the joy of gifting should be available to everyone. We strive to provide a website experience that is accessible to the widest possible audience, regardless of technology or ability.

1. Our Commitment and Standards

ekuBOX is committed to providing a positive experience for all visitors to our website. Accessibility considerations are incorporated into the design, development, and ongoing management of our Site.

Our Technical Approach

Our accessibility practices are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which serve as a widely recognized framework for improving digital accessibility. ekuBOX partially conforms to WCAG 2.1 Level AA. Our website is built on the Shopify platform. While Shopify maintains accessibility standards for its core checkout and payment processing, certain theme elements and third-party applications may have accessibility limitations outside of our direct control.

As a boutique small business, we periodically review our website and digital content to enhance accessibility and usability for our customers.

Compatibility

Our Site is designed to function with modern web browsers and commonly used assistive technologies. We test our website regularly to ensure compatibility and accessibility.

Our website is intended to be compatible with commonly used assistive technologies including screen readers such as JAWS, NVDA, and VoiceOver.

Because technology evolves continuously, ekuBOX cannot guarantee compatibility with all third-party software, outdated browsers, or legacy hardware configurations.

2. Accessibility Features

We are actively implementing and improving the following accessibility features:

• Keyboard navigation support throughout the site

• Alt text for images and meaningful visual content

• Clear heading hierarchy and semantic HTML structure

• Readable font sizes and color contrast considerations

• Screen reader compatibility improvements

• Accessible forms with proper labels and error messages

3. Dynamic Website Content

ekuBOX operates a dynamic e-commerce website with frequently updated products, collections, and content.

Because our inventory and pages are regularly updated, accessibility features may evolve over time as we continue to improve the usability of our website.

We remain committed to making reasonable efforts to review and enhance accessibility as our site grows and technology changes. We conduct accessibility reviews periodically and update this statement to reflect improvements made.

4. Third-Party Integrations

Our website may incorporate third-party platforms, applications, or services that are not fully controlled by ekuBOX. These may include, but are not limited to:

• Shopify checkout and payment processing

• shipping and logistics providers

• analytics tools

• embedded content or social media integrations

While we strive to work with vendors that prioritize accessibility, ekuBOX does not control and cannot guarantee the accessibility of third-party systems or software that operate independently from our website.

5. Accessibility Assistance

If you encounter difficulty accessing any part of our website or completing a transaction, we are happy to assist you.

Our team can help with:

• placing orders

• providing product descriptions

• navigating the website

• explaining policies

• locating items or collections

Alternative formats of certain information may also be provided upon request.

Contact Our Gifting Concierge

Phone: 1-248-865-7789

Hours:

Monday – Friday, 9:00 AM – 5:00 PM EST

Email: hello@ekubox.com

Mailing Address:

ekuBOX LLC

29476 Northwestern Hwy, Suite 596

Southfield, Michigan 48034

United States

Providing phone and email support allows us to assist customers who may experience difficulty navigating our website or accessing certain information.

6. Known Limitations

While we strive for full accessibility, some limitations may exist. Accessibility is an ongoing process, and certain areas of our website may evolve as technology, third-party integrations, and content updates change.

We continue working to identify and improve accessibility wherever possible.

7. Feedback and Support

ekuBOX welcomes feedback regarding the accessibility of our website.

If you encounter a specific accessibility barrier or have suggestions for improvement, please contact us so we can better understand the issue and work toward an appropriate solution.

When contacting us, it may be helpful to include:

• the webpage URL where the issue occurred

• a description of the problem encountered

• the assistive technology used (if applicable)

Providing detailed information helps us investigate and address accessibility concerns more efficiently.

Accessibility inquiries may be directed to:

Email: hello@ekubox.com

Phone: 1-248-865-7789