At ekuBOX (the "Site", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.ekubox.com.

By using this Site, you agree to the terms of this Privacy Policy, our Terms of Use, and our Accessibility Statement.

1. Notice at Collection (California & U.S. State Rights)

This section serves as our Notice at Collection under the California Consumer Privacy Act (CCPA/CPRA) and similar state laws. We collect the following categories of personal information:

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  Identifiers: Name, email, IP address, and shipping address. (Purpose: Order fulfillment and communication).
  
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  Commercial Information: Products purchased and cart contents. (Purpose: Transaction processing and abandoned cart recovery).
  
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  Internet Activity: Browsing history and interactions with our site via cookies. (Purpose: Site optimization and marketing).
  
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  Sensory Data: Customer service recordings or photos provided for support.
  

Retention: We store this data as long as your account is active or as needed to provide services (typically 7 years for tax/legal compliance). Opt-Out of "Sharing": We do not sell your data for money. We do "share" identifiers with service providers (like Shopify or Google) for analytics and targeted advertising. To opt out, please use our cookie banner or contact us at hello@ekubox.com.

2. Cookies & Automated Tracking Technologies

Our Site utilizes cookies and similar tracking technologies to provide a secure and personalized gifting experience.

A. Types of Cookies Used

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  Essential Cookies: Necessary for the website to function, such as "remembering" your shopping cart and session security.
  
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  Performance & Analytics: We use Google Analytics to understand site traffic and user behavior.
  
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  Marketing & Targeting: We use tracking pixels to provide personalized advertising and abandoned cart reminders.
  

B. Managing Your Preferences

You can manage your cookie preferences at any time through the interactive Cookie Consent Banner located on our Site. By clicking "Accept All," you consent to our use of these tools. If you choose "Decline" or "Essential Only," certain features of the Site may not function as intended.

C. Do Not Track (DNT)

Please note that because there is no consistent industry standard for "Do Not Track" signals, our Site does not currently respond to DNT browser settings.

3. Information We Collect via Shopify

Because our store is powered by Shopify, your data is processed through their secure platform.

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  Information You Provide: Account details, payment information (processed securely via Shopify Payments), and shipping addresses.
  
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  Automated Collection: Shopify automatically collects certain information about your device, including your IP address and time zone, to prevent fraud and ensure site stability.
  

4. SMS Marketing & Privacy

If you elect to receive marketing text messages, we may send automated SMS messages to the phone number provided.

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  Consent: Consent is not a condition of any purchase. You can opt-out by replying STOP.
  
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  Privacy: Mobile information will not be shared with third parties or affiliates for marketing purposes. This excludes text messaging originator data and consent; this information will not be shared with any third parties.
  

5. Data Security & Encryption

Your security is our priority. Our Site is hosted on Shopify, which is certified Level 1 PCI DSS compliant.

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  Encryption: We utilize Transport Layer Security (TLS) and AES-256 encryption to protect your data during transmission and checkout.
  
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  Limitation: While we follow all generally accepted industry standards, no method of transmission over the Internet is 100% secure. We encourage the use of strong, unique passwords.
  

6. Digital Accessibility & Alternative Access

ekuBOX strives to provide a website experience that is accessible to the broadest possible audience.

Our accessibility practices are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which serve as a widely recognized framework for improving digital accessibility. Additional details about our accessibility practices are available in our Accessibility Statement.

Requesting Assistance

If you have difficulty understanding this Privacy Policy or require it in an alternative format (such as large print or oral description), please contact our Gifting Concierge:

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  Phone: 1-248-865-7789
  
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  Email: hello@ekubox.com
  

Reasonable Alternative Access

ekuBOX provides dedicated customer assistance via phone and email for individuals who may have difficulty accessing or navigating our website, including this Privacy Policy. If you encounter a digital barrier, our team is available to explain our practices, assist with the checkout process, and provide information through verbal or written accommodations upon request to ensure you have full access to our services.

7. Contact us

For questions regarding this policy or to exercise your privacy rights: ekuBOX LLC 29476 Northwestern Hwy, Suite 596 Southfield, Michigan 48034 Email: hello@ekubox.com Phone: 1-248-865-7789