Last Updated: May 29 2026

At ekuBOX (the "Site", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.ekubox.com.

By using this Site, you agree to the terms of this Privacy Policy, our Terms of Service, and our Accessibility Statement.

1. Notice at Collection (California & U.S. State Rights)

This section serves as our Notice at Collection under the California Consumer Privacy Act (CCPA/CPRA) and similar state laws. We collect the following categories of personal information:

• Identifiers: Name, email, IP address, and shipping address. (Purpose: Order fulfillment and communication).
  
• Commercial Information: Products purchased and cart contents. (Purpose: Transaction processing and abandoned cart recovery).
  
• Internet Activity: Browsing history and interactions with our site via cookies. (Purpose: Site optimization and marketing).
  
• Sensory Data: Photos provided by customers for support purposes.

Retention: We store this data as long as your account is active or as needed to provide services (typically 7 years for tax/legal compliance). Opt-Out of "Sharing": We do not sell your data for money. We do "share" identifiers with service providers (like Shopify or Google) for analytics and targeted advertising. To opt out, please use our cookie banner or contact us at hello@ekubox.com.

Categories of Third Parties We Share Data With: We share your personal information with the following categories of third parties for the purposes described in this policy:

E-commerce Platform: Shopify — order processing, payment handling, and store operations.

Email & SMS Marketing: Omnisend — email and SMS campaign delivery, abandoned cart recovery, and customer communications.

Advertising & Social Media Platforms: Meta (Facebook and Instagram), Pinterest, and LinkedIn — targeted advertising, retargeting, and lookalike audience creation using pixel tracking technology. These platforms may use your data in accordance with their own privacy policies.

Analytics: Google Analytics — website traffic analysis and user behavior tracking.

Reviews & Social Proof: Loox — collection and display of customer product reviews and photos.

Shipping & Logistics: Shipping carriers including UPS and USPS — order fulfillment and delivery.

Other Service Providers: We may share data with additional third-party applications that assist in operating our website and business. We require all service providers to maintain the confidentiality and security of your information.

We do not sell your personal information for monetary compensation. When we share data with advertising platforms for targeted marketing, this may constitute 'sharing' under California law. You may opt out of this sharing at any time by using our cookie consent banner or contacting us at hello@ekubox.com."

Depending on your state of residence, you may have the following rights regarding your personal information: the right to know what personal information we collect, use, disclose, and sell; the right to delete your personal information; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of your personal information; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising your privacy rights. Residents of California, Virginia, Colorado, Connecticut, Texas, and other states with applicable privacy laws may exercise these rights by contacting us at hello@ekubox.com or 1-248-865-7789. We will respond to verifiable requests within 45 days of receipt. If additional time is required, we will notify you within the initial 45-day period

2. Cookies & Automated Tracking Technologies

Our Site utilizes cookies and similar tracking technologies to provide a secure and personalized gifting experience.

A. Types of Cookies Used

• Essential Cookies: Necessary for the website to function, such as "remembering" your shopping cart and session security.
  
• Performance & Analytics: We use Google Analytics to understand site traffic and user behavior.
  
• Marketing & Targeting: We use tracking pixels to provide personalized advertising and abandoned cart reminders.
  

B. Managing Your Preferences

You can manage your cookie preferences at any time through the interactive Cookie Consent Banner located on our Site. By clicking "Accept All," you consent to our use of these tools. If you choose "Decline" or "Essential Only," certain features of the Site may not function as intended.

C. Do Not Track (DNT)

Please note that because there is no consistent industry standard for "Do Not Track" signals, our Site does not currently respond to DNT browser settings.

3. Information We Collect via Shopify

Because our store is powered by Shopify, your data is processed through their secure platform.

• Information You Provide: Account details, payment information (processed securely via Shopify Payments), and shipping addresses.
  
• Automated Collection: Shopify automatically collects certain information about your device, including your IP address and time zone, to prevent fraud and ensure site stability.
  

4. SMS Marketing & Privacy

If you elect to receive marketing text messages, we may send automated SMS messages to the phone number provided.

• Consent: Consent is not a condition of any purchase. You can opt-out by replying STOP. Message frequency varies. Standard message and data rates may apply.
  
• Privacy: Mobile information will not be shared with third parties or affiliates for marketing purposes. This excludes text messaging originator data and consent; this information will not be shared with any third parties.
  

5. Data Security & Encryption

Your security is our priority. Our Site is hosted on Shopify, which is certified Level 1 PCI DSS compliant.

• 
  Encryption: We utilize Transport Layer Security (TLS) and AES-256 encryption to protect your data during transmission and checkout.
  
• 
  Limitation: While we follow all generally accepted industry standards, no method of transmission over the Internet is 100% secure. We encourage the use of strong, unique passwords.

• In the event of a data breach involving your personal information, ekuBOX will notify affected individuals in accordance with applicable state and federal law, including Michigan's Identity Theft Protection Act (MCL 445.63) and the laws of other applicable states.

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at hello@ekubox.com.

6. Digital Accessibility & Alternative Access

ekuBOX strives to provide a website experience that is accessible to the broadest possible audience.

Our accessibility practices are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which serve as a widely recognized framework for improving digital accessibility. Additional details about our accessibility practices are available in our Accessibility Statement.

Requesting Assistance

If you have difficulty understanding this Privacy Policy or require it in an alternative format (such as large print or oral description), please contact our Gifting Concierge:

• 
  Phone: 1-248-865-7789
  
• 
  Email: hello@ekubox.com
  

Reasonable Alternative Access

ekuBOX provides dedicated customer assistance via phone and email for individuals who may have difficulty accessing or navigating our website, including this Privacy Policy. If you encounter a digital barrier, our team is available to explain our practices, assist with the checkout process, and provide information through verbal or written accommodations upon request to ensure you have full access to our services.

7. Contact us

For questions regarding this policy or to exercise your privacy rights: ekuBOX LLC 29476 Northwestern Hwy, Suite 596 Southfield, Michigan 48034 Email: hello@ekubox.com Phone: 1-248-865-7789