Shipping + Returns
Your package shipment
We offer FREE standard shipping per shipping address within the 48 contiguous United States on purchases of $100.00 or more after taxes, coupons, vouchers, and any sale amount has been deducted. You also have the option of 2nd Business Day or Next Business Day shipping. Package delivery delay for reasons outside of our control will not be refunded. The expedited shipping will only be delivered on business days - Monday - Friday. Orders for 2nd Business Day or Next Business Day placed after 3:00 EST on Thursday will be shipped the following business day.
Domestic packages are generally dispatched within 24 hours after receipt of payment on business days (M-F, excluding Holidays). Some items may take up-to 3 business days to ship. We ship via USPS or UPS. Your gift will have a tracking number. We will email you that tracking number and your gifts estimated date of arrival. Your package will not require acceptance or a signature to be delivered unless the contents value requires it or if you request a signature at the time of delivery. If a package is delivered with no signature required and there is no one to receive it, it is left up to the driver's discretion whether or not the package will be left. On occasion we may require a signature at the time of delivery. We are not responsible for a package that is left in this manner. If you would like a required signature, there will be an extra cost and it may result in a delayed delivery. We will let you know if a signature is required when we send you the tracking number.
Please contact us for special delivery requests.
For any package that requires a signature, or if you have purchased expedited delivery - second day or next day delivery and the recipient is not home at the time of the delivery for the required signature, or if for any reason the driver cannot deliver the package, ēku Box is not responsible for an undeliverable package. Your expedited fee will not be refunded.
All of our promotions or sales have a start and end date. We do reserve the right to end any given sale at any time without notice. There are always exceptions to promotions or sales, including the exclusion of certain curated boxes or brands, and you should review the terms related to a promotion or sale. Those exceptions can also change at any given time. Sales and vouchers/coupons cannot be combined on a purchase. Sales are not valid on previous purchases and cannot be combined with other offers or coupons. The same terms apply to items which are discounted on the website.
An eku Box sale is valid from the time the sale starts to the time the sale ends. Previously purchased items are not eligible for the sale price. If an adjustment is made (which is purely discretionary) the amount will be in the form of a store credit.
Due to the custom nature of our products, all sales are final. Final sale items may not be returned. They are a Final Sale. Returns, Exchanges, Price Adjustments, or cancellations will not be permitted. No exceptions.
Shipping fees may include handling and packing fees as well as postage costs. Transport fees vary according to total weight or dimensional weight of the shipment and location of delivery.
All sales are final. They are not eligible for exchanges or refunds.
On the rare occasion your items arrive damaged, you must contact us immediately (within 48 hours from time of delivery) to allow us the opportunity to investigate the issue.
eku Box LLC
29155 Northwestern Hwy Suite 596
Southfield, MI 48034 USA
We take pride in shipping our orders quickly, and many are shipped out within hours of receiving them. We cannot change or cancel an order once it has entered the shipping process and is out of our possession.
Non-Deliverable Return Shipments / Refused Shipments
If your order is shipped via UPS or USPS and several delivery attempts are made to deliver your package and the delivery is not accepted, or the shipping information provided by the sender is incorrect and it is returned to us, we will re-ship the package to you or to whatever address you prefer, but a shipping fee will be charged. That fee will be determined once we are given the new shipping address.
We ship Internationally to most areas. Shipping rates are displayed at the time of checkout. If your order exceeds our weight or value limitations - (perhaps you purchased multiple items), there may be an additional shipping charge. If this is the case, we will contact you for your approval. If your shipping destination is not listed, please feel free to email us for a shipping quote. Email us at firstname.lastname@example.org . International customers are responsible for customs, duties, taxes, brokerage fees and any other charges that may incur on all purchases. We reserve the right not to ship to certain areas.
International orders are shipped without our signature packaging, due to the increased weight and shipping box size. Our international rates are computed by the item weight only.
Our shipping times will vary depending on Customs. We cannot control the length of time Customs may hold a package. Accordingly, shipping times are not certain because of possible Customs delays. Customs delays are totally out of our control. Once the package leaves the US postal system our access is limited and we can only update you when the postal system updates us. Generally, we do not have extended delays, but it does happen on occasion.
If you have any questions please email us at email@example.com or call +1-248-865-7766